Privacy Policy

We respect the privacy of all visitors to this website. Therefore, we want to inform you about how we will use your personal data. We advise you to read this privacy policy to understand our approach to the use of your personal data.

By submitting your personal data to us, you will be deemed to have given permission – when necessary and appropriate – for the disclosure as mentioned in this policy.

This Privacy Policy details our policies and principles regarding the collection, use, and disclosure of information about you. We understand that providing information online requires a great deal of trust from you. We highly value this trust and prioritize ensuring the safety and security of the personal information you provide us when accessing the website or using our services.

We receive and store any information you enter on our website or provide to us in other forms. This information includes data that can be used to identify you as an individual or to contact you directly (“personal information”). Personal information includes information that you provide to us, such as your first and last name, date of birth, gender, phone number, mailing address, and email address.

We may also collect other information such as your IP address, information identifying your device.

Call recording and monitoring: Please be aware that calls to and from us may be recorded. We will use call recordings to monitor our customer service for the purpose of improving quality or compliance, verifying the accuracy of the information you provide to us for fraud prevention purposes or training our staff. We will retain call recordings for the necessary reasonable period to perform the aforementioned activities and will then delete them. Any personal information collected during your call will be processed in accordance with the terms of this Privacy Policy.

One of the purposes of our website is to inform you about who we are and what we do. We collect and use your personal information to better advise you, provide you with the services or information you need, respond to queries or requests you send, and create services and solutions that meet your needs. Therefore, we will use your personal information to:

– Advise on solutions and services you need.

– Respond to queries or requests you send.

– Create services and solutions that can meet your needs.

– Resolve issues with any services we have provided to you.

To optimize our services, we may want to use your personal data for direct marketing purposes. As we respect your privacy, we will only use your personal data for this purpose when you are aware of such use, and if necessary, we will seek your consent before using your personal data for direct marketing purposes.

Additionally, at any time, if you wish us to stop using your information for any or all of the purposes mentioned above, please contact us through the methods outlined below. We will cease using your information for such purposes as soon as reasonably possible.

Except as set forth in this privacy policy, we will not disclose any personally identifying information without your permission unless we are legally entitled or required to do so (for example, when legal processes require us to do so or for the purposes of fraud prevention or other criminal activities) or if we believe that such action is necessary to protect our rights, property, or personal safety and that of our users/customers or other individuals.

Please rest assured that we will not use your information for any purpose if you have made it clear that you do not want us to use your information in this way at the time you submit the information or at a later time.

Who is responsible for the personal information collected on this site?

Hotline: (+84) 08.9811.0068

Email: cskh@xbsolar.vn

Headquarters: 105 Pho Duc Chinh, Ward 1, Binh Thanh District, Ho Chi Minh City

Warehouse: 01 Go Noi, Phu Huu Ward, District 9, Ho Chi Minh City

Our website is not aimed at children under 13, and we do not provide services directly to children. Therefore, we will not intentionally collect, use, provide, or process in any form, any personal information of children under 13.

Therefore, we also request that if you are under 13, please do not send us your personal information (e.g., your name, address, email address). If you are under 13 and you still want to ask questions or use this website in any way that requires you to submit your personal information, please let your parent or guardian do so for you.

We have implemented technologies and policies to protect your privacy from unauthorized access and improper use. We will update these measures when new technology is available, if appropriate. We are committed not to resell your personal data to third parties.

If we make any material changes to this privacy policy and how we use your personal data, we will post these changes on this page and make every effort to notify you of any significant.