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Customers may file complaints via hotline, email, or directly at the company office.
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The Customer Service and Technical team will review and respond within 03–05 working days.
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Disputes will be settled primarily through negotiation and mediation.
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If unresolved, disputes shall be referred to competent authorities in Vietnam.
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XBSOLAR is committed to protecting the legitimate rights of customers and partners, ensuring transparency and professionalism.
