Return – Refund – Warranty Policy

• Return & Refund:

  • Not applicable to online sales; only according to signed contracts.

  • Customers may request a return/refund if products have manufacturer defects or damages caused during delivery/installation by XBSOLAR or its designated carrier.

• Warranty:

  • Sungrow: covered under the global manufacturer’s warranty.

  • JA Solar, Mersen, Kipp & Zonen: each brand’s official warranty applies.

Warranty process:

1. Customer submits request via hotline/email.

2. XBSOLAR verifies and responds promptly.

3. Depending on the case:

   • Onsite repair.

   • Device return to service center.

   • Manufacturer coordination for warranty execution.