Customer Support Policy
Customers may file complaints via hotline, email, or directly at the company office. The Customer Service and Technical team will review and respond within 03–05 working days. Disputes will be settled primarily through negotiation and mediation. If unresolved, disputes shall be referred to competent authorities in Vietnam. XBSOLAR is committed to protecting the legitimate rights […]
Return – Refund – Warranty Policy
Return & Refund: Not applicable to online sales; only according to signed contracts. Customers may request a return/refund if products have manufacturer defects or damages caused during delivery/installation by XBSOLAR or its designated carrier. Warranty: Sungrow: covered under the global manufacturer’s warranty. JA Solar, Mersen, Kipp & Zonen: each brand’s official warranty applies. Warranty process: […]
Privacy Policy
XBSOLAR commits to protecting customer and partner personal data in compliance with Decree No. 52/2013/ND-CP. Information collected may include: name, phone number, email, contact address, project requirements. Purpose of use: consultation, quotation, customer care, warranty services, event/promotion notifications. Data is securely stored on servers with firewall, encryption, backup, and access control. Information is not shared […]
General Policy
The website xbsolar.vn, operated by XBSOLAR JSC, serves as the official channel to: Introduce the company, products, and services. Provide accurate and official information on solar energy and renewable energy solutions. Publish news, legal policies, promotional programs, and corporate events. Offer an online contact channel for customers to request consultation and support. XBSOLAR does not […]
SIEU THANH FACTORY ROOFTOP
NHAN HOANG FACTORY ROOFTOT
GAIN LUCKY FACTORY ROOFTOP
BROTEX VN FACTORY ROOFTOP
FLOATING SOLAR SYSTEM
GREEN FARM ROOFTOP
